Returns & Exchanges

At Robinson’s Jewelers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return policy for a full refund or exchange on all unworn items in their original condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer concierge team via email or phone to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Secure the Package

  Place your jewelry in its original designer packaging and secure it within a sturdy shipping box, ensuring all original certificates and documentation are included.

• 3.
  Ship to Our Boutique

  Affix the provided prepaid label to your package and drop it off at any authorized shipping location; all returns are fully insured during transit for your peace of mind.

• 4.
  Quality Inspection & Refund

  Once our master jewelers verify the item's condition, your refund will be processed to the original payment method within 5 to 7 business days.